Onboarding Profile
Client Onboarding
SOP
Welcome! We're excited to work with you. To get your brand ready for live selling, please complete the steps below.
Step 1: Send Product Samples
Welcome! We're excited to work with you. To get your brand ready for live selling, please complete the steps below.
SHIPPING ADDRESS
Alejandro Marulanda Garcia
Carrera 43A #1A Sur-69
Edificio Tempo Oficina 803
El Poblado
Antioquia
050022
Colombia
Recommended: FedEx / UPS
Prep time: 3-5 business days
Once the package ships, please send us the tracking number.
After the product arrives at our office, it typically takes 3–5 days for our team to prepare the campaign. This allows us to organize the live setup, test the product, prepare scripts, and fine-tune all details before launching.
Step 1: Send Product Samples
Welcome! We're excited to work with you. To get your brand ready for live selling, please complete the steps below.
SHIPPING ADDRESS
Alejandro Marulanda Garcia
Carrera 43A #1A Sur-69
Edificio Tempo Oficina 803
El Poblado
Antioquia
050022
Colombia
Recommended: FedEx / UPS
Prep time: 3-5 business days
Once the package ships, please send us the tracking number.
After the product arrives at our office, it typically takes 3–5 days for our team to prepare the campaign. This allows us to organize the live setup, test the product, prepare scripts, and fine-tune all details before launching.
Step 2: Send a Brand Brief
Please provide a brand brief so our creators understand your product and how to position it during live sessions.
Your brand brief should include:
Product benefits
Target audience
Key selling points
Ingredients or materials (if applicable)
Competitors
Brand tone or messaging guidelines
Things we should avoid saying about the product
Price structure for the product
Recommended discount we can offer during live streams
Tip: Providing a discount specifically for the live streams helps increase conversion rate (CVR) and improve overall performance.
Step 2: Send a Brand Brief
Please provide a brand brief so our creators understand your product and how to position it during live sessions.
Your brand brief should include:
Product benefits
Target audience
Key selling points
Ingredients or materials (if applicable)
Competitors
Brand tone or messaging guidelines
Things we should avoid saying about the product
Price structure for the product
Recommended discount we can offer during live streams
Tip: Providing a discount specifically for the live streams helps increase conversion rate (CVR) and improve overall performance.
Step 3: TikTok Marketing Account
We will need a TikTok account that will be used as the Marketing Account inside your TikTok Shop Seller Center.
If your brand already has a large TikTok account with a Spanish-speaking audience, we recommend using that account.
If not, please create a completely new TikTok account that will be dedicated to live campaigns and follow the warm-up process in Step 4.
Step 3: TikTok Marketing Account
We will need a TikTok account that will be used as the Marketing Account inside your TikTok Shop Seller Center.
If your brand already has a large TikTok account with a Spanish-speaking audience, we recommend using that account.
If not, please create a completely new TikTok account that will be dedicated to live campaigns and follow the warm-up process in Step 4.
Step 4: Warm Up (3-4 Days)
Before connecting the account to Seller Center, it must be warmed up to avoid restrictions and better performance.
For 3–4 days, please do the following:
01
Scroll and engage with content related to your brand or product
02
Spend 15 minutes, 3 times per day on the app
03
Like, comment, and interact with similar content
04
Post 1–2 pieces of content per day (Spanish Content)
There is no need to add a profile photo or bio or make any major changes to the account.
Step 4: Warm Up (3-4 Days)
Before connecting the account to Seller Center, it must be warmed up to avoid restrictions and better performance.
For 3–4 days, please do the following:
01
Scroll and engage with content related to your brand or product
02
Spend 15 minutes, 3 times per day on the app
03
Like, comment, and interact with similar content
04
Post 1–2 pieces of content per day (Spanish Content)
There is no need to add a profile photo or bio or make any major changes to the account.
Step 5: Connect the Account to TikTok Shop
After 3–4 days of warming up the account:
01
Go to TikTok Shop Seller Center
02
Add the account as a Marketing Account
03
Send us the login information
The day we log into the account, we may need to be in contact with you in case TikTok sends a verification code or access code.
Live Traffic Recommendation
We strongly recommend running GMV Max ads during the live streams to increase traffic and sales.
You can set your ROI target based on what works best for your brand.
This helps the live reach more buyers and significantly improves performance.
Step 5: Connect the Account to TikTok Shop
After 3–4 days of warming up the account:
01
Go to TikTok Shop Seller Center
02
Add the account as a Marketing Account
03
Send us the login information
The day we log into the account, we may need to be in contact with you in case TikTok sends a verification code or access code.
Live Traffic Recommendation
We strongly recommend running GMV Max ads during the live streams to increase traffic and sales.
You can set your ROI target based on what works best for your brand.
This helps the live reach more buyers and significantly improves performance.
Step 6: Connect to TikTok Partner Center
After our team takes over the marketing account, we will send you an invitation to connect your TikTok Shop with our TikTok Partner Center.
This allows us to:
Create live-exclusive discounts
Manage campaigns directly during live sessions
Track performance analytics
Provide weekly performance reports
Step 6: Connect to TikTok Partner Center
After our team takes over the marketing account, we will send you an invitation to connect your TikTok Shop with our TikTok Partner Center.
This allows us to:
Create live-exclusive discounts
Manage campaigns directly during live sessions
Track performance analytics
Provide weekly performance reports
Ready to Launch?
Once we receive your Product Samples, Brand Brief, and Marketing Account Access, our team will begin preparing and launching your live commerce campaign
immediately.
We're excited to help your brand grow through live commerce 🚀
— VIRAL LIVE STUDIOS TEAM
